Cancellation policy
Last updated 27 August 2026
Nothing to refund
The session is free. We take no payment for it at any point, so there is nothing to refund and no charge to dispute.
Cancelling
Use the cancel link in your booking email, or email [SUPPORT EMAIL]. Any notice is fine, but as early as you can manage is kind — the slot goes back to another founder.
Rescheduling
Use the reschedule link in your booking email, up to 12 hours before the call.
No-shows
If you miss a call without cancelling, email us and we'll rebook you once. Repeated no-shows we won't rebook — the slots are limited and live.
Complaints
Email [SUPPORT EMAIL] and we will acknowledge with a ticket number you can quote to track it. Unresolved complaints can be escalated to our grievance officer at [GRIEVANCE OFFICER NAME, EMAIL].